recruitment in unknown department

Have you ever come across about how you can recruit a person in the department of which you are unaware? You don’t know what are the tasks of that department. You only know only basic functions. I have taken this kind of interviews. Very frankly, I was not sure about how to take this kind of interview. But as usual, got some tips from my boss and voila! I was the expert in that kind of interview.

Now I was very much sure about what to ask. I directly provided them the situation where a new department is started and you are the only one in that department. What will you do? And if that person is a right candidate, I am sure I will get the right answer. I even asked their plan to keep themselves busy for next six months if they are given an opportunity. This trick really worked. And even I got many things to learn about.

It’s worth to try this practice.

 

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updating my site

Writing after long time. Few days, problem with blogs in India and after that, busy schedule. I am trying to keep my site updated and also want to be alive with my blog. Don’t know what to write but still I will definitely try to do it on regular basis.

Keep visiting http://www.yatin.info

we kept silence

To pay tribute to the ones who have lost their lives in the bomb blast in Mumbai, we all kept silence for 2 minutes in our office today.

 

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Remembering those who are not more

To pay tribute to the ones who have lost their lives in the bomb blast in Mumbai, we all kept silence for 2 minutes in our office on Tuesday, 18 July 2006.

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HC interfer

Finally Delhi High Court has interfered in the government’s decision to sack Dr. Venugopal. So justice is still there in our country. I am watching the development very much closely. I don’t know why but something is there which force me to get myself updated with all the developments in regard to anti reservation protest. Yes, I strongly believe that Dr. Venugopal was a part of reservation implementation.

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anti reservation protest

I received a comment that what I am gonna do!!! But I am just like another Indian. Nothing to do. We all are here just to watch the show!! Why should I go? What difference I am suppose to make? This is the general tendency of we Indians. We don’t like violence and these politicians don’t understand our way of protest.

Well, I don’t know what to do and how to do.

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strike at AIIMS

When I came to know about sacking of Dr. Venugopal and decision not to pay the salaries to the doctors who went on strike, even my blood started to blow. How can they do it? They assured of not taking any harsh steps on the doctors, but they did. This is not the way to run the government. This is not the way to obey your promise.

Government is for the people and not for performing the personal tasks. I hate these politicians. And I fully support the strike by the doctors. I know it is not good for the doctors to go on strike. But still I support it. Now it is the high time for all the Indians to come out and fight for our own rights. This government is now taking all the decisions which are completely against the common man.

Wake up India, wake up.

Jai Hind.

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Make your day on net - http://www.urday.in

make your day on net: Everything on almost all religion. Hindu, Vaishnav, Jain, Christian, sikhism, buddhism, kamasutra, puranas, shastras, ramayana, mahabharata, narad bhakti, hanuman chalisa, surya namaskar, upnishads, bhagvad gita, rituals, rites, ganesh chalisa, vishnu chalisa, shiv chalisa, ram chalisa, krishna chalisa. you can also find the details about what is the meaning of your dreams. Your future is here. Also a very good source for religious tales and mythological tales. Animated tales is an additional flavor. http://www.urday.in

nice joke

Once in America a plane crashed, only a monkey who was traveling in the plane was left alive. Fortunately the monkey was intelligent enough to understand our language and reply in actions. The officials went to see the monkey in the hospital and had a talk with the monkey.

 

Officer: "When the plane took off what were the travelers doing?"

 Monkey: "Tying their belts"

 Officer: "What were the airhostesses doing?"

 Monkey: "Saying Hello! Good morning!"

 Officer: "What were the pilots doing?"

  Monkey: "Checking the system"

 Officer: "What were you doing?"

 Monkey: "Looking for my people"

  Officer: "After 10' minutes what were the travelers doing?"

 Monkey: "Having beverages and snacks"

 Officer: "What were the airhostesses doing?"

  Monkey: "Serving the travelers"

 Officer: "What were the Pilots doing?"

 Monkey: "Handling the steering"

 Officer: "What were you doing?"

 Monkey: "Eating & throwing"

 Officer: "After 30 minutes what were the travelers doing?"

 Monkey: "Some were sleeping and some were reading"

 Officer: "What were the airhostesses doing?"

  Monkey: "Make up"

 Officer: "What were the pilots doing?"

 Monkey: "Handling the steering"

 Officer: "What were you doing?"

 Monkey: "Nothing"

 Officer: "Just before plane crash what were the travelers doing?"

Monkey: "All were sleeping"

  Officer: "What were the pilots doing?"

 Monkey: "Handling the air hostess"

 Officer: What were you doing?

  Monkey: Handling the steering!!!!!

 

  No more Questions!!!!!!!!!!!!!!!!!!!!

my own site

Today I registered my own domain. http://www.yatin.info.

I am hoping to put up a good web site here.

thought for the day

  "Don't lower your goals to the level of your abilities.  Instead, raise

               your abilities to the height of your goals."

Top Ten tips to increase the concentration

I liked this tips which I found on net.

 

1. Start assignments with some curiosity about the material and a positive attitude toward learning.

2. Designate a place where you go only to study. Use proper lighting.

3. Identify your distractions. Find ways to decrease them or to postpone them until study breaks (e.g., taking the phone off the hook, turning off instant messenger).

4. Decrease noises around you while studying. If you need some background music it should be soft. Keep the TV off.

5. Use "active study" techniques: sit straight in a chair at a desk, start out with questions about the material, outline chapters, underline key phrases after reading a section, write notes in margins, ask yourself what you have learned.

6. Divide your work into smaller manageable tasks that can be completed in a short period of time. Push yourself to complete one small task, then move on to the next task. Focus on one small task at a time.

7. Use times of peak alertness for studying difficult or less interesting topics. When you are tired or hungry concentration will be lowered.

8. When your mind starts to wander come up with some cue words to say to yourself (e.g., "Focus." "Get back on task.") to focus your concentration again.

9. Take breaks when you have completed tasks or when you feel concentration has decreased. Breaks should be approximately 10-15 minutes.

10. If you have other assignments or issues on your mind write them down on a "to do" list or take a small step to deal with them. Then get back to focusing on the task at hand

 

15 years ago!!

JUST 15 YEARS AGO!!!  --  Before the computer age,

 

An APPLICATION was for employment.

A PROGRAMME was a television show.

WINDOWS were something you hated to clean.

A KEYBOARD was a piano.

MEMORY was something you lost with age.

A CD was a bank account.

COMPRESS was something you did to garbage.

LOG ON was adding wood to a fire.

A HARD DRIVE was a long trip on the road.

A MOUSE PAD was where a mouse lived.

CUT you did with scissors.

PASTE you did with glue.

A WEB was a spider's home.

And a VIRUS was associated to flu!!!!!

Nice Thoughts

Few days back, I came across few nice thoughts. Here are those

 

1  WE CANNOT HOLD A TORCH TO ANOTHER MAN'S PATH WITHOUT BRIGHTENING OUR OWN

*  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *
2   EDUCATION IS NOT PREPARATION FOR LIFE. EDUCATION IS LIFE ITSELF
*  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *

3  PAIN IS INEVITABLE. SUFFERING IS OPTIONAL.

*  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *
4   IF U DON'T HEAR OPPORTUNITY KNOCKING, FIND ANOTHER DOOR.
*  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *

5  WHEN IT IS DARK ENOUGH , YOU CAN SEE THE STARS.

*  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *
6   NEVER LOOK DOWN ON ANYBODY UNLESS YOU ARE HELPING THEM UP.
*  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *

7  NOTHING IS SO STRONG AS GENTELNESS, AND NOTHING IS SO GENTLE AS TRUE STRENGTH.

*  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *
8   HATEFUL PEOPLE THINK GOD IS ON THEIR SIDE BUT LOVING PEOPLE ALWAYS TRY TO BE ON GOD'S SIDE.

*  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *
9   FROM WHAT WE GET WE CAN MAKE A LIVING. WHAT WE GIVE HOWEVER MAKES A LIFE.
*  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *

10  A MAN HAS MADE  ATLEAST A START ON DISCOVERING THE MEANING OF HUMAN LIFE WHEN HE PLANTS SHADE TREES UNDER WHICH HE KNOWS FULL WELL HE WILL NEVER SIT.

*  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *

A dog that talks

A salesman is driving around in Indiana and he sees a big sign  in front of a  house on country roads.

 

"For Sale a dog that talks".  He stops, rings the bell and the  owner tells him the dog is  in the backyard. The guy goes into the backyard and  sees a Labrador  retriever sitting there.

 

"You talk?" he asks the dog.

 

"Yep," the Lab replies.

 

"So, what's your life story?" he inquired further.

 

The dog looks up and says, "Well, I discovered that  I could talk when I was  pretty young. I wanted to help the government, so I  told the CIA about my  gift, and in no time at all they had me jetting from  country to country,  sitting in rooms with spies and world leaders,  because no one figured a dog  would be eavesdropping. I was one of their most valuable spies for eight  years running."

 

"But the jetting around really tired me out, and I  knew I wasn't getting any  younger so I decided to settle down. I signed up for  a job at the airport to  do some undercover security wandering near suspicious characters and  listening in. I uncovered some incredible dealings  and was awarded a batch  of medals."

 

"I then got married to a beautiful bitch and fathered a vast mass of puppies, and now I'm  just retired."

 

The salesman is amazed. He goes back in and asks the  owner what he wants for the  dog.

 

"Ten dollars," the guy says.

 

"Ten dollars? This dog is amazing. Why on earth are  you selling him so cheap?"

 

"Because he's a damn liar. That son of a bitch never did any of  stuff he says he did."

nice joke

Pecans in the Cemetery

on the outskirts of a small town,there was a big,

old pecan tree just inside the cemetery fence. One day, two boys filled up a bucketful of nuts and sat down by the tree, out of sight, and began dividing the nuts.

"One for you, one for me.

One for you, one for me," said one boy.

Several dropped and rolled down toward the fence.

Another boy came riding along the road on his bicycle. As he passed, he thought he heard voices from inside the cemetery.

He slowed down to investigate. Sure enough,

he heard,

"One for you, one for me.

One for you, one for me."

He just knew what it was.

He jumped back on his bike and rode off.

Just around the bend he met an old man with a cane, hobbling along.

"Come here quick," said the boy, "you won't believe what I heard! Satan and the Lord are down at the cemetery dividing up the souls."

The man said, "Beat it kid,

can't you see it's hard for me to walk."

When the boy insisted though, the man hobbled slowly to the cemetery. Standing by the fence they heard, "One for you, one for me. One for you, one for me..."

The old man whispered,

"Boy, you've been tellin' me the truth.

Let's see if we can see the Lord." Shaking with fear,

they peered through the fence, yet were still unable to see anything.

The old man and the boy gripped the wrought iron bars of the fence tighter and tighter as they tried to get a glimpse of the Lord.

At last they heard,

"One for you, one for me.

That's all. Now let's go get those nuts by the fence and we'll be done."

They say the old man made

it back to town a full 5 minutes ahead of the kid on the bike.

Troubled Customer

Ever thought why do the companies serve more to troubled customer? If you are associated with any company, just mark one thing, they would be paying more attention to the troubled customers instead of let them go away from the company.

I have gone through this situation. And the reason behind this behavior is the troubled customers are mostly most valuable customers. They are the customers who give continuous business to the company. The company loves those customers even though they are the most hated customers among the employees.

But company and more precisely the sales people would like to serve those customers even with more attention. They know that if we keep these customers happy, they will definitely give more business. Very few are the customers who are troublesome without giving good business.

All though they are troubling you most, they have lots of trust in you. They will always come to you for any kind of queries. Even when that query is not related to your company. They even take your advice in the area which is confusing them. And frankly they believe/obey your advice.

So even I would suggest, treat them with respect and you will definitely have one of the most loyal customers.

good story

I came across a very good story on the net:

The boss of a big company needed to call one of his employees about an urgent problem with one of the main computers. He dialed the employee's home phone number and was greeted with a child's whispered, "Hello?"

"Is your Daddy home?" he asked.

"Yes," whispered the small voice.

"May I talk with him?"

To the surprise of the boss, the small voice whispered, "No."

Wanting to talk with an adult, the boss asked, "Is your Mommy there?"

"Yes," came the answer.

"May I talk with her?"

Again, the small voice whispered, "No."

Hoping there was somebody with whom he could leave a message, the boss asked the child, "Is anybody else there?"

"Yes" whispered the child, "a policeman."

Wondering what a cop would be doing at his employee's home, the boss asked "May I speak with the policeman?"

"No, he's busy," whispered the child.

"Busy doing what?" asked the boss.

"Talking to Daddy and Mommy and the firemen," came the whispered answer.

Growing concerned and even worried as he heard what sounded like a helicopter through the earpiece on the phone, the boss asked, "What is that noise?"

"A hello-copper" answered the whispering voice.

"What is going on there?" asked the boss, now alarmed.

In an awed whispering voice, the child answered, "The search team just landed the hello-copper."

Alarmed, concerned, and more than just a little frustrated, the boss asked, "What are they searching for?"

Still whispering, the young voice replied, along with a muffled giggle 

"Me."

customer mentality

What do general public want? What is their general tendency? I always wonder while talking to different types of people. They always have different demands while renewing their account. Some ask for better prices and some for better service. If it is based only on pricing, no one can do much except reducing prices which is however not recommended. But if it is service oriented customer, you most probably will get the order. The clue here is, you should always be ready with some new add-on or service when you call up your customer. If you are ready, let them ask and you will drop an item to their basket. It is always advisable to have something ready with us when calling up for renewal. It may be free of cost or at a very nominal rate. But something new is always required. And this is the way you can stay up to date with your customers.

Your customers will also feel refreshment with your company. As you will be coming up always with new add-ons, they will spread words of mouth. And you get the publicity for your original product along with the add-on you would have introduced.

who writes your salary?

It is in fact a very old and popular concept in service industry. All who is working in service industry should understand that your salary cheque is not written by your management, they are written by your customers. Your customer will make the payment to the service taken from your organization and your payment is going to be taken from this amount.

Now if they are not satisfied by your service, they are not going to renew their account and hence the company revenue will decrease which ultimately results in reduction of number of employees.

It is important to note that here you are not selling any product where customer will check the product initially and then takes it. Here they will check it for the entire period and then it has to be renewed. So the service and support becomes the major factor for retaining the customer.

 

customer first

We all should understand one thing. Either we are related with product industry or service industry, customer should be our first priority. When you are dealing with a customer, you should not bring your personal reason (however if it is unavoidable, it’s a different matter) in between. Customer should be given first priority even when you are making a deal with new client and you get a call from the old customer for some issue, your first priority should be solving the issue and not to sign the deal.

In today’s competitive world, customer is always looking for something new and something different. Normal support and service is provided by almost everyone. Your count increases on what extra you provide. And that really matters.

 

loyal customers

How many customers are loyal? Ever thought on this? Do the customers move away directly on the basis of prices? Yes, they do. If they are not much concern about services. They however convince themselves that the services will be given by everyone. What’s there? They why should I pay more to someone else? They don’t understand the small fact that why will anyone charge for the same if it is possible for them to give at very little price? There will be something.. But here they always think on only one way… PRICE/RATE. They are very much price-conscious. They will always ask for discount on all of your offering. And even they would not hesitate to move out after few years on the basis of low price offering by someone.

 

client's missing

One more problem is currently being experienced with the clients. They don’t respond to your request but they always want you to respond to your request at the lightening speed. But they even don’t want to give any explanation on why they don’t answer to our queries. Customers should also change their nature. And as we are also customers to some one, we should first improve ourselves before expecting others to improve.

 

Lowest email-viruses are found in India

I just came across a news on one news site:

India is the global leader in junk mails with a whopping 91 per cent of all its electronic mail messages constituting spam, but ranks lowest in incidence of viruses, a media report said in Jerusalem.

Hongkong ranks second on the global chart with 76.7 per cent of junk mails followed closely by Israel with 70 per cent of all messages being spam, 'Ynetnews' reported quoting the results of a research carried out by an internet security company published in the electronic journal 'Rid it Now'.

 

The country with the lowest amount of junk mail is Japan, where only 23.5 per cent of messages received are unsolicited advertisements.

 

Findings of another report however found that India has the lowest frequency of e-mails affected by viruses with UAE being the most badly plagued with the nuisance, the portal reported.

 

One in every 13.9 e-mail messages residents of UAE receive have a virus attached to them.

 

Singapore ranks second, with one in every 14.1 e-mails bearing a virus and India ranks lowest with only one in every 63.7 messages bearing a virus, the report said.

irretional demand

It is not proper to stick on one side only. I was writing continuously taking customer’s side only. But customers are not always correct. They are also wrong. I have seen some customers lying to seniors / management about juniors / trainees. They always try to influence their demand. And seniors generally can’t go against the customers as they have to keep the rapport with those customers.

They always try to say something which is not at all happened. I have myself had an experience with this. The CSR has sent reminder mails and calls in front of me to the customers. But when finally he took actions, the customer told me that he gave me only half day to reply. Now this is a sheer lie the customer was speaking. But I was not able to answer it. I know here my CSR was not at all in fault. But how do I say to that customer that he is wrong.

Sometimes, the customers try to utilize our leniency. We stay lenient so that the customers need not to suffer. But here, ultimately the company gets suffered. Question is how to tackle this type of customers.

I got an idea. I called up my colleague who was heading that particular department and asked him to call up that client. He also knew that client very well so as the client. I told him to ask the client why he said like this even after providing so much extensive support!!!

However, my colleague didn’t call up as he thought it could worsen the situation. So, the question is still here… how to tackle them? On one side, you have your loyal CSR and on the other side you have your customers who are not loyal but are definitely giving you the good amount of business. Need to think it and tackle it on case-to-case basis. No definite solution is possible.

 

Give what they want

It has been noticed now a days that whenever you try to stick to your rules, the customer is going to be annoyed. Rules and regulations always have positive as well as negative sides. It is up to the management to see how it is implemented. You should not be rigid in implementing the system. As per the system, the customer has to log a support request. But what if customer is calling you from on the way? Will you wait till the customer log a request after reaching near the computer? Yes, your system says that you should wait.

But what if your customer is sticking to you from last 4-5 years? The time when you were not having this system online? He was getting good support at that time. So now what? “Why are you forcing me to create a support request? I am calling you directly.” This is the feeling they get in their mind. They feel like you are finding out the way to delay the task. They should not feel like this.

You should not stick your system always. System is here to help us and serve the customers in better way. But if the above is the scenario, you may be helping the new customers but you are losing your old customers. They have the relation with you. A kind of bond. They don’t want to leave you but here they are being forced to leave you. They expect the personalized contact with you. They don’t want everything to go on system.

Be sure while implementing the system. Always think about your oldest customers by keeping in mind the new customers. This way, you will be able to make a nice and flexible system which will be suitable to both the kinds of clients.

 

nice story

I read a nice story yesterday. It goes as follows:

There is a story about an ancient Indian sage who was called ugly names by a passerby. The sage listened unperturbed till the man ran out of words. He asked the man, “If an offering is not accepted, who does it belong to?” The man replied, “It belongs to the person who offered it.” The sage said, “I refuse to accept your offering” and walked away, leaving the man dazed.

 

Isn’t it nice. I think relates to my previous post for false commitment. Don’t get excited for what you hear of the customers. They may be right at their place. But you have to make your patience. Reply them with pure calm and mind it, do not ever give the false commitment. You need to develop your patience if you are in service industry.

 

False Commitment

False commitment is also must avoidable in any organization. You are making your customers fool by making the false commitment. I have seen many examples where weak CSRs make the false commitment. This is because they are not being trained for handling the Trouble Customers. When this type of customers call up and start speaking angrily, they are agree to whatever the customer asks for. They don’t think whether it is possible or not. They even don’t think whether it is practical or not. And what’s the result? “FALSE COMMITMENT.”

This situation is must avoidable in service industry. False Commitments make the client irritated and also make the company image spoil. False Commitments can be delivered either by sales person or by support person. Sales person do the same to attract the customer and increase his sales. Support person do the same to finish the call without much argument and remove the pressure from his shoulder. Definitely this practice is ultimately harmful to the organization. And it is the responsibility of each and every organization to train their people to handle this type of customers and additional pressure. They should be always calm in worst to worst situation. Presence of mind in this situation can help the person to increase their value in the organization.

customer support

How important is the customer support in service industry?

Answer is “THE MOST IMPORTANT” factor.

As we all know, the service industry is highly dependent on the after sales support. The sales people will be hardcore sales guys. They will attract the customers through their speech and impressive way to represent their organization. But what if the support people who are responsible to provide the after sales service are not that much enthusiastic? The result will be, the customer will never come again for the future orders. The sales people’s tactics, the organization’s values will all go down. And it is highly possible that this will spread to the market too and spoil the company image in the industry. Remember, one client can make you rich and one client can make your company to the down level.

I would always advice to keep an eye on the support/service dept. to enrich their level so that your customer will never go away due to dissatisfaction. It’s the best practice (you can say hidden sales) to increase the sales of your organization.

Miscommunication

I was wondering how one can explain the customer about what miscommunication has been done? This is because, a customer do not want to listen you when there is a misunderstanding. They don’t even care to hear you. So if you are explaining to a customer who is angry because you have told something to them, you are talking to a deaf.

For this, I would suggest to let few days go. I know that in these few days, you are entitled to lose a lot of business. But there is no alternative for this. Let some time pass, speak to that customer informally. Try to avoid any business talk or regarding any past matter for 2-4 visits. When both the parties, you and customer, are feeling comfortable in talking to each other, accepts your mistake for that miscommunication and then explain what was happened. This will impress your customer to you for your gentleman attitude.

However, you may not start getting the new business immediately but you will definitely eat fruits for your patience and hard-work. And of course, you need to make sure that in future the same thing will not happen and even need to give the same assurance to your valued customer. This make the customer feel their value to you and your organization.

Miscommunication

Ever thought that a small miscommunication can create a big problem!!! Will write more on this.

 

wake up

Due to month end, was bit busy on Tuesday and yesterday, the hang over… J Let me try to come again in routine to update this blog.

cheap pricing

All the hosting companies are going from this bad phase. Customers ask for the cheap hosting by going through the offers made by other hosting companies. I don’t know how they provide so much at this much cheap rate. >From where will you earn? If you will not earn, how will you support? Support and service is must in this industry. And if you are not getting enough from your customer to employ a nice support team, it is the bad deal for the customer.

 

At once, you will get good deal but what if you face some problem? A long waiting queue for getting answers for your queries? Is it a good deal? Ask yourself or think yourself, in this competitive world, do you think a company can charge hi-fi amount and get a huge profit?? No it’s not possible. I have marked one thing, the company which is old enough, have not reduced their rates. They are still carrying on with their own rates and yes, not to forget with good service and support.

 

I still can’t understand why people want to compete on the basis of pricing? What will you get? Just increasing number of sites!! But will that be sufficient for your future existence? No, I don’t think so. You should never go for price competition. Try to beat your competitors by introducing new features and value addition services.

 

We always try to convince our customers about not to go for cheap hosting. Loyal customers, listen but others go away only to come back. We have very few customers who have gone away from us but not returned back. However, we don’t have any update on their hosting status, but I am sure they would have shifted from those cheap hosting provider, If not to us, to someone else.

 

But be sure, if you are charging extra – give extra. I am in the side of providing lots of add-ons or value added services to the customers. And yes, again, keep your attention on your loyal customers. They will pay you off for each and every efforts made by you.

Nice Movie

Yesterday I went for Rang De Basanti. Great movie. Must watch.

stay in touch

To retain a customer, one most important point is to stay in touch. In our web hosting industry, generally we call the customer only when their renewal is coming. This has to be avoided. You must stay in touch always with the customers.

 

Customer Turn Around

When a customer is lost, a company must do the research to know the reason behind the same. Because, as I said earlier, a satisfied customer is equal to a superb marketing representative. So is the reverse situation. If you have lost a customer, your brand image could be harmed. You may lose your future business just because one of your dissatisfied the customer.

 

Now a days, many companies concentrates more on advertising and marketing and less on product development and after sales service. They need to understand that it is a short time gain which they will achieve because of this practice. But if they want to achieve their goal in long term too, they need to concentrate on those aspects as well. I agree that short term gain is also necessary because from short term gain, you get the power for planning on long term gain.

Customer turn around

I am thinking on the way to get back the customer who would have left the organization because of some issue in the past. The issue could be sheer misunderstanding.

Customer Satisfaction

I read a nice story some times back. Here it is...

A mechanic was removing the cylinder heads from the motor of a car when he spotted the famous heart surgeon in his shop, who was standing off
to the side, waiting for the service manager to come to take a look at his car. The mechanic shouted across the garage," Hello Doctor! Please
come over here for a minute." The famous surgeon, a bit surprised, walked over to the mechanic. The mechanic straightened up, wiped his hands on
a rag and asked argumentatively, "So doctor, look at this. I also open hearts, take valves out, grind 'em, put in new parts, and when I
finish this will work as a new one. So how come you get the big money, when you and me is doing basically the same work? " The doctor leaned over
and whispered to the mechanic ..... What did he say ???
Guess .....
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...

He said : "Try to do it when the engine is running".

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Here comparatively same task is performed by both the professionals. But still there is a vast difference. To handle a patient with the live heart, is definitely a tough task. Same is to handle the customer. One thing is sure when one say to handle a customer, it is not in the good time. It is definitely a hard time when it is hard to handle a customer. If you are successful to handle a customer in that time, you have retained that customer for lifetime.

And yes, you should not forget to thank that customer once the crisis is over for their co-operation and if possible, provide with a small gift or momentum which could encourage the customer to be loyal with you.

Customer Satisfaction

From last few years, I am in web hosting industry and I have noticed that in today's world, the customers are the king of market. You can cheat the customers only once. And mind it, once you cheated the customer and you have lost him permanently.

Have always tried to see the customer satisfaction. As in our industry, if your customer is satisfied, they act as your sales-person WHO PAYS YOU!!

Would like to write more on the customer satisfaction. Wait for a while and I will keep on writing on this topic. It's my favorite topic and I love to discuss on this topic.

New with this

Finally I started my own blog. I would like to be regular with this blog now.