False Commitment

False commitment is also must avoidable in any organization. You are making your customers fool by making the false commitment. I have seen many examples where weak CSRs make the false commitment. This is because they are not being trained for handling the Trouble Customers. When this type of customers call up and start speaking angrily, they are agree to whatever the customer asks for. They don’t think whether it is possible or not. They even don’t think whether it is practical or not. And what’s the result? “FALSE COMMITMENT.”

This situation is must avoidable in service industry. False Commitments make the client irritated and also make the company image spoil. False Commitments can be delivered either by sales person or by support person. Sales person do the same to attract the customer and increase his sales. Support person do the same to finish the call without much argument and remove the pressure from his shoulder. Definitely this practice is ultimately harmful to the organization. And it is the responsibility of each and every organization to train their people to handle this type of customers and additional pressure. They should be always calm in worst to worst situation. Presence of mind in this situation can help the person to increase their value in the organization.