Customer Satisfaction

I read a nice story some times back. Here it is...

A mechanic was removing the cylinder heads from the motor of a car when he spotted the famous heart surgeon in his shop, who was standing off
to the side, waiting for the service manager to come to take a look at his car. The mechanic shouted across the garage," Hello Doctor! Please
come over here for a minute." The famous surgeon, a bit surprised, walked over to the mechanic. The mechanic straightened up, wiped his hands on
a rag and asked argumentatively, "So doctor, look at this. I also open hearts, take valves out, grind 'em, put in new parts, and when I
finish this will work as a new one. So how come you get the big money, when you and me is doing basically the same work? " The doctor leaned over
and whispered to the mechanic ..... What did he say ???
Guess .....
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He said : "Try to do it when the engine is running".

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Here comparatively same task is performed by both the professionals. But still there is a vast difference. To handle a patient with the live heart, is definitely a tough task. Same is to handle the customer. One thing is sure when one say to handle a customer, it is not in the good time. It is definitely a hard time when it is hard to handle a customer. If you are successful to handle a customer in that time, you have retained that customer for lifetime.

And yes, you should not forget to thank that customer once the crisis is over for their co-operation and if possible, provide with a small gift or momentum which could encourage the customer to be loyal with you.