From last few years, I am in web hosting industry and I have noticed that in today's world, the customers are the king of market. You can cheat the customers only once. And mind it, once you cheated the customer and you have lost him permanently.
Have always tried to see the customer satisfaction. As in our industry, if your customer is satisfied, they act as your sales-person WHO PAYS YOU!!
Would like to write more on the customer satisfaction. Wait for a while and I will keep on writing on this topic. It's my favorite topic and I love to discuss on this topic.
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I couldn't agree with you more. Try checking out a website called mindshare Mindshare and also a customer service book.Their main focus is all about customer service and saticfaction. Hope it helps!!! :)
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