What do general public want? What is their general tendency? I always wonder while talking to different types of people. They always have different demands while renewing their account. Some ask for better prices and some for better service. If it is based only on pricing, no one can do much except reducing prices which is however not recommended. But if it is service oriented customer, you most probably will get the order. The clue here is, you should always be ready with some new add-on or service when you call up your customer. If you are ready, let them ask and you will drop an item to their basket. It is always advisable to have something ready with us when calling up for renewal. It may be free of cost or at a very nominal rate. But something new is always required. And this is the way you can stay up to date with your customers.
Your customers will also feel refreshment with your company. As you will be coming up always with new add-ons, they will spread words of mouth. And you get the publicity for your original product along with the add-on you would have introduced.
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