Miscommunication

I was wondering how one can explain the customer about what miscommunication has been done? This is because, a customer do not want to listen you when there is a misunderstanding. They don’t even care to hear you. So if you are explaining to a customer who is angry because you have told something to them, you are talking to a deaf.

For this, I would suggest to let few days go. I know that in these few days, you are entitled to lose a lot of business. But there is no alternative for this. Let some time pass, speak to that customer informally. Try to avoid any business talk or regarding any past matter for 2-4 visits. When both the parties, you and customer, are feeling comfortable in talking to each other, accepts your mistake for that miscommunication and then explain what was happened. This will impress your customer to you for your gentleman attitude.

However, you may not start getting the new business immediately but you will definitely eat fruits for your patience and hard-work. And of course, you need to make sure that in future the same thing will not happen and even need to give the same assurance to your valued customer. This make the customer feel their value to you and your organization.